Who must commit resources and time according to Juran's fundamentals for success?

In Juran's approach to quality management, the commitment of top management is pivotal to the success of any quality initiative. Top management is responsible for establishing a culture that prioritizes quality, providing the necessary resources, and setting clear objectives and strategies for quality improvement. Their involvement ensures that quality initiatives receive the attention and support needed for effective implementation.

This commitment from top management is crucial as it cascades down through the organization, fostering a shared understanding of quality importance among all employees. Without this commitment at the highest levels, initiatives may struggle to gain the necessary traction and could eventually fail due to lack of support and resources.

While quality control teams, external consultants, and all employees play significant roles in executing and maintaining quality standards, the foundational commitment and resource allocation must originate from top management to be truly effective.