Which two factors are often considered the most challenging in effectively institutionalizing a Six Sigma program?

Reward and reinforcement are crucial elements in effectively institutionalizing a Six Sigma program because they directly influence employee engagement and motivation. When team members perceive that their contributions to Six Sigma initiatives are recognized and rewarded, they are more likely to remain committed to the principles of the program. This cultivation of a positive culture around Six Sigma helps embed these practices into the organization's operations.

Additionally, the reinforcement of the program through consistent support from management helps sustain momentum. If leadership fails to acknowledge the efforts of employees or if rewards are inconsistent, the initiative may not receive the robust support needed for long-term success. Therefore, focusing on how individuals are rewarded for their participation and the establishment of a supportive framework can significantly impact the institutionalization of a Six Sigma program.

While other factors, such as time, financial resources, leadership, training, technology, and data analysis, are also important in implementing a successful Six Sigma program, the elements of reward and reinforcement specifically target the human aspect of change management, which can be one of the most challenging aspects when trying to embed a new methodology within an organization.