Which term best describes the initial step in a classical change model?

The initial step in a classical change model is best described as "unfreezing." This concept originates from Kurt Lewin's three-step change model, which consists of unfreezing, changing, and refreezing. Unfreezing is critical because it involves creating the motivation for change and preparing the organization for transformation.

In this stage, stakeholders become aware of the need for change and are encouraged to challenge existing behaviors and norms. This helps to prepare individuals mentally and emotionally by addressing resistance and fostering an environment where change can occur. By facilitating the unfreezing process, organizations can effectively set the groundwork for implementing new processes or systems that will follow.

The other terms do not accurately capture this initial phase. Instigation might suggest the activation of change, but it lacks the foundational aspect of preparing individuals for change. Mobilization focuses more on the action of driving change forward, and change motivation is a broader concept addressing the reasons behind seeking change rather than the preparatory step necessary for it to occur. Thus, unfreezing is the term that embodies the preparatory actions before actual change can take place.