Which approach aligns with Crosby's view on achieving quality?

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Crosby’s quality philosophy emphasizes the importance of prevention and the notion that quality should be built into processes rather than inspected in at the end. His approach is encapsulated in his famous principle that "quality is free" when you invest in preventing defects. By focusing on preventing defects through process control, organizations can achieve higher quality standards, reduce costs associated with rework and defects, and enhance overall efficiency. This proactive stance advocates for creating processes that minimize the chances of errors occurring in the first place, aligning with Crosby's view that quality must be integral to every step of production.

Other options focus more on reactive strategies or later-stage processes. Inspection after production and incorporating quality in the final product do not prevent defects but rather address them after they occur. While training employees on quality standards is essential, it primarily supports the broader concept of prevention but does not directly implement process control measures that ensure quality from the beginning. Thus, emphasizing process control for defect prevention is the most aligned with Crosby's principles of achieving quality.

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