What key concept helps businesses avoid the mentality of "If it breaks, we'll service it"?

The concept that effectively helps businesses move away from the mentality of "If it breaks, we'll service it" is grounded in the idea of preventing defects before they occur. The phrase "No defects, no problems" emphasizes the importance of establishing processes and systems that ensure quality from the outset. By focusing on preventing defects, organizations can enhance their operational efficiency, reduce costs associated with rework and servicing, and improve overall customer satisfaction.

This proactive quality mindset encourages businesses to invest in robust systems, continuous improvement methodologies, and training, fostering a culture of excellence and minimizing reliance on reactive measures. It promotes an understanding that issues should be addressed at the source rather than after they manifest, aligning with the core principles of Six Sigma, which seeks to eliminate variability and ensure consistent quality.